Many of our existing customers as well as all our new clients have successfully been using our client portal and we are not getting as many questions as I anticipated. This is great news. Because of this, I am opening the portal up now to anyone who wants to use it.
The link to the portal is on our home page. If you are already a client, DO NOT create a new account. You already have one. Log in as an existing client who has forgotten their password. You will be sent a temporary one in an email. If you have problems logging in, please contact us. The most likely problem is that your existing account is under an old email address or we do not have one on file.
If you are a new client and do not have an account with us, log in as a new user.
In either case, you will be sent a welcome email with attached instructions for navigating the site.
The website has been updated with these changes and all the old forms removed. I have added some additional information on how the rates are established and explanations on what some of the boarding charges will look like on your invoices.
Several folks have also asked “what are scent games”? I have added a page that describes this.
Thank you again for your understanding and cooperation on this as we go through the transition.
PS Our construction project to fix the drainage issue at the front door is now complete. We also have added a 20′ concrete pad that runs the length of the building so all of our clients can park and get their pets out on concrete instead of gravel. The concrete is safe to walk on now, but won’t be open for parking until 4 Aug.