FOR EXISTING CLIENTS: (for new clients, please see the new client page to get started)
You can log into our client portal: https://caninecampus.propetware.com/
- If you have not logged in previously, log in as an existing client who has forgotten their password. DO NOT create a new account.
- or you can call or email us to send you an invitation that contains a temporary password.
- in either case, you will be sent a welcome email with attached instructions for navigating the site
You can send us an email at: email@example.com
- Be sure to include the date and time of both drop off and pick up, type of room you prefer, a la carte options you want to order, and any other pertinent details.
- You will be send booking information when reservation is made.
You can call us at: 262 244-7549
- We will book the reservation based on the details collected during the phone call
Some notes on our secure Client Portal:
- Your account can be tied to only one email address. We can always change that or send a new temporary password if needed.
- The computer will set a specific time for check in, it cannot select a range. That doesn't mean your check in or pick up has to be at that specific time...you can still be here any time during that window. (for example, your confirmation email says 8am drop off...you can still drop off anytime between 7-8am)
- Please read your emails thoroughly. They will tell you whether you are confirmed or on the waitlist, dates/times, if vaccinations are overdue, what activities you've ordered, room type, etc. We want to make sure what we have booked is what you intend.
OUR RATE STRUCTURE:
Our rates are based on and am to am cycle. Our software will calculate days based on these parameters, therefore pick ups and drop offs in the evening are calculated differently.
We do not provide a discount if you pick up in the evening...just like a hotel, if you stay past checkout, you are charged and extra day. Since the software doesn't consider an evening pick up a full day, you will see this reflected on your invoice as a "evening pick up day" instead of a day.
We do, however, provide a discount if you drop off in the evening instead of the morning. You will see this reflected on your invoice as "late drop off discount" in addition to the rate for that day.